FAQ
FAQ
Are your vapes authentic?
Yes β all of our vapes are 100% authentic, factory-sealed, and sourced directly from trusted suppliers.
How long does shipping take?
Canada & USA: 2β7 business days
UK, Australia, New Zealand, EU: 4β8 business days
Do you ship internationally?
Yes! We currently ship to π¨π¦ Canada, πΊπΈ USA, π¬π§ UK, π¦πΊ Australia, π³πΏ New Zealand, and most of πͺπΊ Europe.
How much is shipping?
Shipping is calculated at checkout based on your exact location and package weight. We do not charge extra β you pay the real carrier cost only.
Is there tracking for my order?
Yes β all orders include tracking. Once your order is shipped, youβll receive a tracking number via email or text.
Can I return or exchange a vape?
Due to the nature of vape products, we cannot accept returns for used items. If your vape arrives damaged or not working, please contact us within 48 hours for a replacement.
I entered the wrong address, what do I do?
Contact us ASAP using the contact form or send us a dm on Tiktok. If your order hasnβt shipped yet, we can update your address.
How do I contact support?
Email us directly at puffwithpapa@gmail.com β we reply fast.